Privacy Policy

Effective Date: 1 June, 2025

At Sunset Coast Charters, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with Australian privacy laws.

1. Information We Collect

We may collect the following types of personal information:

  • Your name, phone number, email address, and postal address

  • Booking details, including date, time, number of guests, and pickup location

  • Payment details (handled securely via third-party payment processors such as Stripe or PayPal)

  • Any additional information you provide via contact forms, email, phone, or social media

2. How We Use Your Information

We collect your information to:

  • Process and confirm your charter booking

  • Communicate with you before and after your trip

  • Respond to inquiries or feedback

  • Ensure safety and compliance on board

  • Improve our services

We will never sell your personal information to third parties.

3. Sharing of Information

Your information may be shared with:

  • Third-party payment providers (e.g. Stripe, PayPal)

  • Relevant crew members involved in your charter

  • Authorities if required by law or for safety/emergency purposes

4. Storage and Security

We store your information securely using password-protected systems and only authorised personnel have access. While we take every precaution, no online transmission is completely secure, and you provide your information at your own risk.

5. Third-Party Services

Our website may contain links to third-party sites. We are not responsible for the privacy practices or content of those sites.

6. Cookies & Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to understand website traffic and improve user experience. These do not identify you personally.

7. Your Rights

You may request access to the personal information we hold about you and ask for it to be corrected. Please email us at [insert email address] to make a request.

8. Contact Us

If you have any questions about this Privacy Policy, please contact us.